One of the most important aspects to care for when dealing with bipolar disorder is our relationships with other people, especially those close to us. There are many books that touch on the subject of relationships, and one of them is Nonviolent Communication by Marshall B. Rosenberg. Few books offer such simple and universal tools that can help not only in resolving conflicts in marriage and friendships, but also between groups.
This post is dedicated to discussing the techniques from that book, as well as the essential thoughts and reflections it contains.
Principles of Nonviolent Communication (NVC)
This technique is based on expressing your needs and feelings in difficult conflict situations—or in situations where you feel that what you say might spark an argument. The author even goes so far as to claim that this technique can be applied to any situation where needs—yours or someone else’s—are unmet. The problem is that we are often unaware of our own or others’ needs and instead focus on blaming the other person. We want to force the other person to do or not do something, without actually sharing what we feel or need.
NVC consists of four sequential steps:
1. Identify and inform about the situation that is affecting you.
2. Express how you feel in response to what you observed.
3. Articulate the need that is the cause of your feeling.
4. Ask for specific actions that would enrich your life.
Let me give an example from my everyday life—a situation that remains a puzzle to me—and show how to use this method to handle it.
When my husband plans an online, hours-long gaming session with his friends in the evening, I feel both angry and sad. I feel overlooked, unimportant, secondary. I don’t like that game and think spending so much time on it is a waste; I feel like he could be doing something more useful. I don’t get angry when he goes to a workout and comes back late—I consider that constructive. When he plays alone, I see it as relaxing. But when he organizes sessions, it seems to me that he’s seriously investing in something I just think is just silly.
Here’s how I could say it to him using NVC:
“When you play those online sessions with others, I feel angry. I need to understand and accept why you spend so much time on it and what playing with others gives you. Could you explain it to me in detail and share what it brings to your life?”
You can go further and ask what your conversation partner feels or thinks in relation to what you said, and whether they’re willing to do what you’re asking.
NVC in action
Some time ago, I was walking to the store with someone close to me. Just before entering, a car began reversing slowly and clearly didn’t see us in its path. It kept moving towards us. I stepped aside slightly and pulled on the sleeve of the person I was with so they wouldn’t get hit. But that person reacted by walking up to the car, leaning on the hood—basically lying on it—and started yelling at the driver. From my perspective, it looked very aggressive. I firmly grabbed their sleeve and dragged them into the store.
Inside, I was trying to figure out how to express the stress, worry, and fear I felt and fearing the situation could repeat. I mentally crafted a sentence based on NVC and, like a robot, without knowing how it might help, I said this after we left the store:
“When you started yelling at the driver, I felt really scared. I want to feel safe with you—can you not do that again when I’m around?”
The response surprised me:
“Oh, I didn’t know. I’m sorry. I won’t do that again when you’re with me.”
I expected a defensive reaction: “the driver was an idiot, they need to learn how to drive”, etc. But to my surprise, NVC worked. I was understood, and my needs were acknowledged.
What causes my suffering
When we begin to honestly express what caused our sadness, we might realize the statement doesn’t actually refer to the person who “caused” the sadness. For example, when I had a friend over and she said her other friend’s house was beautiful, I could say:
“When you said your friend’s house is beautiful, I felt sad because I thought mine must be ugly. I need acknowledgment for the effort I put into decorating my home. Can you tell me what you like about it?”
But this doesn’t quite make sense, because that person didn’t actually say anything negative about me. It’s my own thinking— am responsible for feeling bad. And maybe it’s always like that. After all, my husband playing games isn’t malicious, and even yelling at a driver in my presence wasn’t aimed at me. The book emphasizes: we are responsible for our own feelings. The proof is simple—each person reacts differently to the same situation. I know someone who can stay calm and have a dialogue even when being cursed at. What someone else does might trigger a reaction in us, but it’s not the cause of that reaction.
Judgments, labels, and comparisons
NVC leaves no room for judging others—either positively or negatively. Judging attitude only leads to conflict. It is destructive to us (when we live with those thoughts) and it damages our relationships. Comparison is a form of judgment—we evaluate ourselves and others. It’s pointless and gives nothing, and that alone is enough reason to drop the habit entirely.
Acting based on judgment triggers a defensive reaction from the person being judged. If they give in to our demands, it’s often out of fear or guilt. For example, if I said to my husband:
“I’m angry because you waste so much time on those games—you could be doing something valuable instead, and you’re not even spending time with me.”
That’s what usually comes to mind first. But in this version, there’s blame, an accusation of wasting time, and a guilt trip. If my husband stopped playing after hearing that, it would be against his will, he’d feel bad, and our bond would weaken.
Feelings
Recognizing feelings is a challenge, also common in mindfulness (which I wrote about in another post). Most people don’t have this skill. It’s very difficult. It helps to download a list of possible emotions and keep it handy, trying to identify your feelings often. You can practice it through short (3–5 min) meditations during the day (3 times or more). In these meditations:
- Assume a posture of dignity (close your eyes).
- Become aware of your surroundings and what you’re experiencing.
- Acknowledge your current thoughts.
- Name what you feel.
- Focus on your breath (for a while).
- Focus on your breath and your body as a unified whole.
Practicing this regularly builds the skill of recognizing feelings, so when a crisis hits, we’re more likely to express what’s really going on inside us.
Empathy
When we can express our feelings in a way that connects with our needs, it becomes easier for others to show empathy. In the gaming example, I connected anger with a need for understanding—but maybe frustration or even aversion would have been more accurate.
To recognize our own feelings and needs, we need self-empathy—but we can also show empathy to others, even when they don’t use NVC and are overwhelmed by sadness or rage, shouting insults, using verbal aggression, or showing disrespect.
In those moments, we still follow the four steps, only this time we guess the other person’s needs—and even if we guess wrong, just trying helps defuse the situation.
In lighter moments, when someone expresses sadness, we might think giving advice or encouragement is empathy—but it’s not. For example, this morning I saw my husband was tired and said:
“Maybe just take it easy today—when I’m tired, I slow down and do less.”
Now I see how unempathetic that is. I hate when people say that to me, yet I do it myself. According to NVC, I could’ve said:
“I see you’re really tired. Maybe you’re feeling overwhelmed? Maybe you need relax after work? Is there something I could do to help you with that?”
You can apply the same approach to someone reacting with anger or unable to manage their frustration.
Listening for others’ needs is an act of empathy that can effectively heal relationships. When we can’t show empathy because we’re sad, angry, etc., we can still use the four steps of NVC (expressing our feelings and needs to the other person).
Violence (lack of empathy) can also be directed inward—and it’s common. The book says that words like “I must” or “I should” are forms of self-violence. Focusing on our needs is the key to using “I want.” We are trapped in patterns of doing things for rewards. This leads to self-discipline, expectations, and forcing ourselves. But if we find joy in everyday tasks and want to do them because they meet our needs and feel good, it comes with a relief.
Being disconnected from our needs and feelings can lead to self-criticism and even depression. Deep listening and compassion toward ourselves can be trained through mindfulness.
I often have flashbacks of past mistakes. I feel shame, anger, and immediately aversion—I don’t want to feel those emotions. But thanks to meditations (focused on working with aversion), I suddenly listened to my feelings, felt them in my body, and unexpectedly felt sorrow and care—for myself. Compassion. That helped me cope with those memories.
NVC in Practice
When using NVC (observation → feelings → needs → request), we can speak slowly and give ourselves time to form our thoughts into words. If we don’t give ourselves enough time, even if we’re thinking about the steps, everything might suddenly pour out of our mouths — and not in the way we would like.
Sometimes we might think, “I’m so angry, I don’t care about this NVC stuff, I just don’t have the energy for it!” But try following the process a few times in less intense situations, and you’ll probably never want to handle things any other way. That’s because it’s incredibly effective.
To use NVC effectively, you need to deeply understand each step and have the right intention while applying it. We can’t just wrap our words in NVC language if, deep down, we are judging, demanding, ignoring others’ needs, and blaming them for our suffering.
Arguing
The book emphasizes the importance of focusing on the present moment — the feelings and needs that exist right now — instead of explaining who said what and who did what in the past. I often find myself stuck in conversations like: “But when I said this, you said that, and I didn’t say this before that.” Then I hear: “No, I didn’t say it like that at all,” and I go: “I don’t remember exactly what you said, but I meant this…” This can go on forever, and 100% of the time, neither of us remembers exactly what was said or how it was said 5–10 minutes ago. On top of that, everything is clouded by the emotions of the present moment. That’s why we should talk about what we feel and need right now — because that’s all that really makes sense. Plus, bringing up past events is usually perceived as criticism, which triggers a defensive response. It’s pretty clear that this leads nowhere.
Summary
I highly recommend reading the entire book from cover to cover. This post is an essence — in my opinion — of what I’ve read there. Other parts of the book may resonate with you more deeply. What struck me the most is how magically it works — and not just in conflicts. Thanks to tuning into the needs of others in everyday conversations — whether about flowers, weather, sleep, or illness — my relationships have significantly improved. I’d even say they’ve transformed into something different, better, and more fulfilling.
– Agnieszka
*The information and comments in this post do not constitute medical advice. The author takes no responsibility for any use of them.